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Understand every detail of customer-centric objectives

Provide top-notch customer service by keeping tabs on metrics within Zendesk that help in accomplishing your goals.

Keep an eye on the quality of customer service provided 

Link OKRs to customer success metrics such as satisfied and dissatisfied responses, and track the progress of customer-centric objectives.

Automate the reflection of OKR progress from Zendesk metrics 

Track progress of the Zendesk tickets to move the needle on customer-centric objectives, and update the OKR progress.

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