Understand the minutiae of customer-centric objectives
Keep an eye on the objectives that require attention
Link OKRs to customer success metrics within ZenDesk, and ensure you provide top-class customer service by addressing jeopardizing OKRs.
Automate the reflection of OKR progress from ZenDesk metrics
Track progress of the ZenDesk tickets to move the needle on customer-centric objectives, and update the OKR progress.
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